Customer Service | horze.co.uk
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Customer Service

Here you will find answers to your questions regarding shopping in our online store, your order, payment options and more. 
 

Where is my parcel? 

 >> Check your shipping status here << 

Note! At the moment we are experiencing some delays with the delivery and customs clerance from EU to the UK. Please allow for some extra time for your parcel to get delivered. We do our utmost to inform about parcels that are affected by the issues, and resove the cases as quick as possible to ensure a smooth delivery process. We thank you for your kind understanding. 

 

NEW: Customs declaration for returns

As your return will be sent to the Netherlands, it will from start of 2021 be necessary for you to fill in a customs declaration of the items returned. If your parcel did not yet contain a commercial invoice stating the necessary information, our customer service team will provide this on request. 
 

How can we help you? 

It is a pleasure for us to assist you with any questions you might have. You can contact us anytime simply by responding to the order confirmation sent from Horze. We are also available for you from Monday to Friday on phone and chat. 


Opening hours
Mon, Tue: 8:00 AM - 3:00 PM
Wed: 11:00 AM - 2:00 PM
Thu, Fri: 11:00 AM - 4:00 PM

Send us an email here!
Phone:  +44 20 351 910 70

Chat: (available in opening hours)