Unfortunately we don't currently offer gift cards.
1. Login with your order number and emailadress on horze.co.uk/findorder, and register which items you want to return.
2. Print a return label from this address: https://crossborderreturns.com/Customer/HORZE/Consumer/Create/
3. Follow the instructions on the return-webpage and deliver the parcel to the nearest Royal Mail post office.
When you return your order to us it usually takes 2-3 weeks until we have fully processed it. Please contact our customer support if you have any questions about your return.
We advise you to have a tracking note for your return in order to follow it up better in cases of lost parcels. For refund of lost parcels you are required to provide the tracking code.
1. First you will need to find the products you would like to order. Use the navigation to navigate into the right category.
2. Once you are in the right category, you can click on the product you like to arrive to the product page.
3. On the product page you are presented the product name, product description, product price and product pictures for each color. You will also find a link to a size guide on the product page. Choose your preferred color and size and click add to cart.
4. Once you click on add to cart, there is a mini pop up telling you what you have added to cart. On the mini pop up you can also choose if you want to continue shopping or go to checkout. If you want to buy more products, click on "Continue Shopping". If you want to checkout and buy the product(s), click on "Checkout".
5. In the checkout you have to fill in your name, address and your preferred payment method and shipping method. Once these are correctly filled in, click on the "Confirm" button at the bottom of the page. You have now completed your order, and you will see an order confirmation and receive an order confirmation email.
